GOOD TO KNOW

Frequently asked questions

What is The Pack?

Our free email community for recipes, coffee edits, stories, and participation.

Do I need a subscription to join?

No. The Pack is free and does not require a purchase.

Are coffee subscriptions available?

Not yet. Subscription plans are not currently active in checkout. We will only advertise subscription savings after the plans and recurring terms are fully configured and verified.

How does U.S. shipping work?

Coffee and tea in our main catalog currently use free U.S. shipping. Pack Goods are fulfilled separately and use their own shipping rates, which are shown at checkout.

Will coffee and Pack Goods arrive together?

Not necessarily. Pack Goods use separate fulfillment profiles, so a mixed order may arrive in more than one shipment.

Do you ship internationally?

International availability and rates vary by item and destination. The applicable options and charges are shown at checkout.

What is your return policy?

We are finalizing the relaunch return and refund policy. The approved policy will be available before the relaunch goes live.

Does every purchase donate?

No. The Good Fund is a future-impact initiative. There is no active purchase-linked donation commitment unless a specific campaign clearly states otherwise.

Are Brew Lab tools sold by Lucky's Brew?

Coffee, tea, and Pack Goods are sold through our shop. If we later recommend optional tools from another merchant, any affiliate relationship will be disclosed near the link.