GOOD TO KNOW

Shipping, returns & order issues

Lucky's Brew products may be fulfilled by more than one partner, so items in the same order may arrive separately.

Coffee & tea

Coffee and tea in our main catalog currently ship free within the United States. Coffee is fulfilled through our roasting partner and may require approximately 1–5 business days for processing before carrier transit. Tracking is sent when the order ships.

Pack Goods

Pack Goods are made to order through a separate fulfillment partner. Production time varies by product, but many items are fulfilled in approximately 2–5 business days before carrier transit. Pack Goods use their own shipping rates, shown at checkout.

Mixed orders

If your order contains coffee or tea and Pack Goods, the items may ship separately and tracking may arrive in more than one message. Pack Goods shipping charges may apply even when the coffee or tea portion qualifies for free U.S. shipping.

International orders

International availability and shipping costs vary by item and destination. Any applicable shipping options are shown at checkout. Customers are responsible for duties, taxes, customs fees, and import requirements that may apply.

Order changes

Please contact Lucky's Brew as soon as possible if an order contains an incorrect address or other order error. Fulfillment may begin quickly, so changes or cancellations cannot be guaranteed once an order is submitted.

Coffee & tea returns

For food-safety and quality reasons, coffee and tea are not returnable. If Lucky's Brew or our fulfillment partner sends the wrong item or makes a fulfillment error, contact us so the issue can be reviewed and corrected.

Customer-entered address errors, incorrect product selections, or other customer-caused order mistakes are not automatically eligible for a refund or replacement.

Pack Goods returns & exchanges

Pack Goods are made to order. Because of this, change-of-mind returns and exchanges for ordering the wrong size or color are generally not accepted. Please review size charts and selections carefully before checkout.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or different from what was ordered, contact Lucky's Brew promptly. For Pack Goods, qualifying issues should be reported within 30 days of delivery.

We may request your order number, a description of the issue, and clear photographs. If the issue qualifies, the resolution may include a replacement or refund depending on the circumstances.

Lost packages

If tracking indicates a package may be lost, contact Lucky's Brew. Pack Goods loss claims should generally be reported within 30 days of the estimated delivery date. Coffee delivery issues are reviewed based on carrier status and our roasting partner's current replacement rules.

Delivered but missing

If tracking shows delivered but the package cannot be located, first confirm the delivery address, check with household members or neighbors, and review the carrier's delivery details. Contact the carrier when appropriate, then contact Lucky's Brew if the package still cannot be located.

Refunds

Approved refunds are returned through the payment method available for the original Shopify order. Supplier reimbursement rules do not automatically determine the customer-facing resolution; Lucky's Brew reviews the circumstances of each qualifying issue.

Contact us

Use our Contact page and include your order number and a description of the issue.